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Returns

Exceptions

Return of perishable goods or otherwise exempt from this legal obligation is not possible.

Do you want to return the goods within the legal 14-day period?

Follow the steps below.

  • Inform us about your intention to return goods by email or in exceptional cases by post
  • Send the item as a registered package (not cash on delivery) to the postal address we will provide
  • Pack the goods so that they are not damaged

Conditions for returning goods within the statutory period of 14 days

  • The product is packaged in its original packaging
  • The product is not damaged
  • The seller is entitled to reimbursement of the costs associated with sending the goods to the buyer
  • The seller is entitled to reimbursement of the costs of re-marketing the product

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